Service Engineer

Service Engineer

Responsibilities:

• Equipment Commissioning: Perform commissioning of equipment in compliance with relevant standards and contractual obligations.
• Customer Interaction: Establish and maintain positive relationships with customers by demonstrating exceptional interpersonal skills, professionalism, and courtesy.
• Troubleshooting & Maintenance: Diagnose and resolve electrical and mechanical faults in equipment efficiently.
• Calibration & Testing: Conduct equipment calibration to ensure optimal performance and compliance with standards.
• Documentation & Reporting: Prepare high-quality reports and documentation for customer submissions.
• Issue Resolution: Collaborate with the team to address challenges that may impact project timelines and ensure smooth equipment handover.
• Equipment Care & Safety: Ensure proper use, maintenance, and safety of company equipment.
• Compliance & Quality Control: Adhere to return procedures, non-conformance reporting, and quality assurance guidelines.
• Workload Management: Prioritize and manage a dynamic workload, ensuring prompt responses to customer inquiries.
• Health & Safety: Maintain a safe and organized work environment, using PPE where required and following health and safety guidelines.
• Problem-Solving: Apply initiative and logical thinking to effectively address technical challenges.
• Sales Support: Identify and share potential sales leads with the Sales Manager.
• Regulatory Compliance: Stay updated with relevant legislation and internal testing procedures.
• Reporting & Expenses: Submit written reports and expense claims accurately and on time, with appropriate supporting documentation.
• Logistics & Coordination: Arrange overnight accommodations when necessary and keep internal teams informed about service progress.
• Customer Engagement: Reach out to customers regarding Annual Maintenance Contracts (AMC) and spare part quotations.
• Company Policies: Follow company rules, quality management procedures, and health & safety policies at all times.

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Service Engineer