Service Coordinator QLD

Getinge was built on a genuine compassion for people’s health, safety, and wellbeing. Today, Getinge operates in over 40 countries and has more than 10,000 employees worldwide.

Our broad medical technology portfolio features well-known products, services, and solutions designed to support our customers across the clinical pathway, and our close partnerships with clinical experts, healthcare professionals, and medical-technology specialists mean we’re improving everyday life for people – today and tomorrow.

Based in Brisbane, you will be reporting to the Service Coordination – Team Leader. You will be a motivated and proactive Service Coordinator who will be the main contact point for all service activities relating to preventative maintenance, corrective maintenance, and service contracts management for Queensland (ability to support your Team across other States as and when required). You will Utilise Service Management systems to ensure all service work is allocated to the Field Service Engineers (FSEs).

In this role you will be responsible for:

• Managing customer calls efficiently and effectively the first time, on time, and register them in the service management system
• Creating service work orders as necessary (Preventative Maintenance, Breakdown, Validation, presales, etc.)
• Assigning, scheduling, and dispatching Field Services Engineers (FSE’s) to assigned service orders based on the skills matrix/advice of the senior FSE and or State Service Manager / Service Coordination Manager
• Time & Material (T&M) reactive quote creation, follow up on required Purchase Orders
• Creation of Price Per Visit Agreements
• Work In Progress jobs monitoring in the service management system
• Service order closure and invoicing
• Following up on all customer inquiries including invoicing

 Skills and Experience required:

• Previous experience in a Healthcare related environment is advantageous
• Experience within a service environment – highly desirable
• Knowledge of SAP – preferred not essential
• Current relevant State Driver’s License.
• Technical acumen with the ability to work as an individual, and as part of a team.
• Able to set own priorities with good time management skills
• Ability to take complete ownership of your work from end to end
• Having a positive attitude and passion to be a team player is a must

If you enjoy high levels of responsibility, love building strong interpersonal relationships and are driven to achieve great results, we’d like to hear from you.

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.