Service Coordinator QLD

Getinge was built on a genuine compassion for people’s health, safety, and wellbeing. Today, Getinge operates in over 40 countries and has more than 10,000 employees worldwide.

Our broad medical technology portfolio features well-known products, services, and solutions designed to support our customers across the clinical pathway, and our close partnerships with clinical experts, healthcare professionals, and medical-technology specialists mean we’re improving everyday life for people – today and tomorrow.

Based in our Brisbane office, you will be reporting to the Service Coordination Manager. You will be a motivated and proactive Service Coordinator who will be the main contact point for all service activities relating to preventative maintenance, corrective maintenance, and service contracts management for Queensland (ability to support your Team across other States as and when required). You will Utilise Service Management systems to ensure all service work is allocated to the Field Service Engineers (FSEs).

In this role you will be responsible for:

• Managing customer calls efficiently and effectively the first time, on time, and register them in the service management system
• Creating service work orders as necessary (Preventative Maintenance, Breakdown, Validation, presales, etc.)
• Assigning, scheduling, and dispatching Field Services Engineers (FSE’s) to assigned service orders based on the skills matrix/advice of the senior FSE and or State Service Manager / Service Coordination Manager
• Time & Material (T&M) reactive quote creation, follow up on required Purchase Orders
• Creation of Price Per Visit Agreements
• Work In Progress jobs monitoring in the service management system
• Service order closure and invoicing
• Following up on all customer inquiries including invoicing

Skills and Experience required:

• Experience within a service environment – highly desirable
• Knowledge of SAP – preferred not essential
• Technical acumen with the ability to work as an individual, and as part of a team.
• Able to set own priorities with good time management skills
• Ability to take complete ownership of your work from end to end
• Having a positive attitude and passion to be a team player is a must
• Previous experience in a Healthcare related environment is advantageous

If you enjoy high levels of responsibility, love building strong interpersonal relationships and are driven to achieve great results, we’d like to hear from you.