Customer Service Representative/ Head Office Support

Getinge was built on a genuine compassion for people’s health, safety, and wellbeing. Today, we operate in over 40 countries with more than 11,000 employees worldwide. Our vision is to become the world’s most trusted and respected medical technology company - and this starts with great people.

We are searching for our Front of House Receptionist and Customer Service Representative, to join our team based in Chatswood. Reporting to the Team Leader, Customer Service, you will be joining a tight knit and supportive team responsible for processing the daily operational needs of internal and external customer requirements, whilst delivering customer centric solutions and satisfaction to all stakeholders.

In this role you will be responsible for:
 

• Greeting visitors to the office, arranging couriers, assisting with general office housekeeping.
• Customer Service support in the customer service call centre, which is not limited to inbound, and outbound calls, buddy training programs, various departmental / organisational administration support set by management.
• Providing processing and expediting support to internal and external customers before, during and after the sale for timely delivery of product.
• Processing orders, invoicing, credits, returns, backorder management, consignment processing and reconciliation, freight investigation, stock allocations, complaints, price checks, quotations, order acknowledgements.

About you:

• You will have customer service experience, preferably in a healthcare setting
• Proficient in SAP and MS Office Suite
• Excellent verbal and written communication skills
• Ability to manage multiple priorities with a passion for providing exceptional customer service
• Team player but also be able to work autonomously
• You will be highly organised with excellent time management skills

If you enjoy high levels of responsibility, love building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you. Successful applicants may be required to undergo relevant references, police, and medical checks prior to appointment.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.