Service Support Administrator

Getinge was built on a genuine compassion for people’s health, safety, and wellbeing. Today, Getinge operates in over 40 countries and has more than 10,000 employees worldwide. Our broad medical technology portfolio features well-known products, services, and solutions designed to support our customers across the clinical pathway, and our close partnerships with clinical experts, healthcare professionals, and medical-technology specialists mean we’re improving everyday life for people – today and tomorrow.

As the Service Support Administrator, you will be responsible for the review, creation, and maintenance of Getinge Service Contracts; the review and processing of service invoicing and financial disputes; and the creation and maintenance of Service reporting across Australia and New Zealand. Reporting to the Contracts and Invoicing Team Leader, this role can be based in our Adelaide or Brisbane office.

Key duties and responsibilities:

• Creation of Service contract quotes and proposals 
• Creation and Maintenance of service contracts within SAP
• Provide reporting  through Excel and Power BI
• Review and process invoicing of Service Work Orders
• Attend to all invoicing disputes and accounts receivable queries
• Respond to customer enquiries via phone and email in a timely manner

Essential skills and experience required:

• Knowledge of the sales and invoicing of Contracts, 
• Well-developed Analytical skills
• Commercial awareness and sound financial and business acumen
• Ability to plan and manage time effectively, with multiple tasks at any given time.
• Ability to work collaboratively with colleagues
• Demonstrated expertise with Microsoft Windows operating system, MS Office applications 
• Excellent interpersonal and Communication Skills with internal and external customers
• Experience with using SAP (desirable, not essential)

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.

Successful applicants will be required to undergo relevant background checks such as reference and police checks prior to appointment.