Technical Services Specialist (m/f/d)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Technical Services Specialist (m/f/d)

Join the forefront of digital health innovation with Getinge Digital Health Solutions (DHS)

We are dedicated to revolutionizing healthcare through our culting-edge digital solutions, optimizing hospital workflows, enhancing patient care, and ensuring seamless communication among healthcare professionals.

Located in the vibrant Østerbo district of Copenhagen, our Danish team is part of a diverse and dynamic Nordic DHS team of over 30 professionals spread across Denmark, Sweden, Norway, and Finland.

The Technical Services Specialist will belong to Getinge Digital Health Solutions (DHS). Getinge DHS deliver IT-solutions to hospitals that align and optimize workflows at sterile services departments, operating rooms and the patient journey. By supporting and facilitating workflows and communication channels for health care professionals, we help our customers delivering efficient and high-quality patient care.

Your closest colleagues are specialists, specializing in implementation of technical support, and you will work closely together with our R&D and product owners to deliver the best possible service to our customers.

Who You Are:

You are a dynamic individual with a passion for technology and innovation in healthcare.
Quality and customer satisfaction drive your every action.
You thrive in collaborative, diverse, and international settings and embrace change.

As a vital link between customers and our R&D/PLM team, your role is crucial in managing support cases and ensuring the safety and satisfaction of our customers and patients through effective problem resolution, prioritization, and escalation.

Key Responsibilities:

• Product installation and implementation work for new customers
• Technical support for our existing customers
• Assisting with pre-sales activities
• Ensuring good customer relationship development
• Phone support between 07.00-17.00 (running schedule, divided between you and your colleagues)
• Main product: T-DOC - our sterile supply management software

Your Profile

• Relevant experience as a technical IT supporter (m/f/d) or application specialist (m/f/d) from another software product or similar experience
• Team player, approaching challenges with enthusiasm and care
• Comfortable working in a structured manner
• Experience with customer contact - especially with delivering training or implementation on-site with customers - preferred
• Solid experience with general IT and software (e.g. Windows Server, SQL DB and general DB infrastructure)
• Understanding importance of good customer service and ability to align expectations with customers
• Self-driven and eager to learn
• Fluent in Danish and English
• Willingness to travel (approx. 5-10%)

What We Offer

• Comprehensive training and mentoring programs
• Performance-based compensation
• A welcoming and friendly team environment
• Flexibility in working hours, including hybrid and office-based options
• A healthy work-life balance
• Opportunities for professional development and growth
• Participation in challenging and innovative projects
• Employee benefits package

Join Getinge DHS and be part of our journey to redefine healthcare through digital innovation.

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About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.