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Team Lead Technical Support

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Date: Jun 10, 2021

Location: Delft, NL

Company: Getinge

Applikon Biotechnology B.V., part of Getinge since January 2020, is a Dutch high-tech company and a world leader in the development and supply of advanced bioreactor systems from the laboratory to the pilot and production scales. Our mission is to provide reliable solutions that make it possible to save lives. We support the pharmaceutical industry (vaccines, regenerative drugs, antibodies, body tissues, biopharmaceutics and biosimilars) as well as industrial microbiology (enzymes, food & beverage, nutraceuticals, biofuels, biochemicals and bioplastics) in their upstream processes. Our main office is located in Delft (Netherlands) with two subsidiaries in the USA and UK. We have more than 180 employees working worldwide on development, production, quality control, marketing & sales, and after-sales support - all of which contributes to improvements in Life Science. That is our passion!

 

 

As a result of expansion, the Sales & Service department wishes to fill the position of:

 

 

Team Lead Technical Support (1 FTE)

 

Activities:

The position of Team Lead Technical Support is part of the Technical Support group within the Sales & Service department. As a Team Lead you guide the service group in an inspiring way. The goal of the Team Lead is to realize and promote maintenance and repair contracts at home and abroad. In addition, you are committed to the realization of service activities. You assist the Director Sales & Service in the development and implementation of the policy. You also prepare the annual operational plan for the Technical Support department. Together with the Director Sales & Service you manage, monitor, and coordinate the operational annual plan.

 

Employees of the Technical Support group are customer relations oriented first and work in teams towards solutions. Open communication and cooperation with your direct colleagues is therefore necessary to achieve the high-quality service goals. In addition, the willingness to learn continuously is a precondition for successful performance of this position.

 

Responsibilities/Tasks:

  • Leading and actively participating in the Technical Support team.
  • Optimizing the normative working hours.
  • Handling (more complex) service calls with buyers and distributors.
  • Part handling and part delegation of incoming service issues to the team.
  • Co-determining the cause of repair of the offered defective products, resp. testing the repaired products.
  • Managing, monitoring, and maintaining the circulating service tools and materials of the Technical Support department.
  • Timely calibration and monitoring of the measuring tools.
  • Observing order, tidiness, and safety at the workplace.
  • Advising the Product Development department regarding inspection and maintenance of products.
  • Advising staff on training and development.
  • Correct application of standards, regulations, and procedures.
  • Feedback of quality deviations to RA & QA Manager and Director Sales & Service.
  • Preparing and managing the Maintenance Datasheets and Standard Operating Procedures for the department.

 

What are we looking for?

  • HBO education, possibly with additional knowledge in the field of Bio (process) technology, Electrical engineering, and Equipment construction.
  • Good knowledge of product range and areas of application.
  • Managerial and organizational capabilities.
  • Good communication skills.
  • Willing to travel abroad.
  • Several years of experience in a similar position.
  • Prepared to be vaccinated.
  • Good knowledge of the English language.
  • Driving License Car.

 

Offer:

If you are interested in working in a dynamic organization with short communication lines and an informal culture, and where innovation and professionalism are highly valued, then please send your application to HR.Applikon@getinge.com