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Customer Service & Logistics Executive

Date:  Feb 10, 2025
Location: 

Dubai, AE

Company:  Getinge Group Middle East FZ-LLC
Remote Work:  3-5 days

 

 

With a passion for life

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

 

 

Position Title:     Customer Service & Logistics Executive

   
Roles & Responsibilities:  
Customer PO order Entry via SAP  
Factory PO creation  
Margin Calculation and Margin approval   
To check every PO if in compliance with Getinge standards  
Sending order confirmation to customers  
Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL.  
LC documents preparation  
Orders Invoicing  
Coordination with forwarder for shipment  
Accurate backlog update   
Backlog/Invoicing performance regular update  
Monthly reporting and presentation of Individual KPI  
Answering request of customers (Price or HS Codes)  
Arrangment of Local Shipment  
Receving Local Shipment to storage area   
PO to facotry as per configuration   
Regular update of Export declarations for UAE shipments  
Regular factory calls for planning of orders  
Regular customer calls for open issues  
Support Sales team  
Support Service team  
RMA / Returens  
FSCA /Returns/credit notes  
Follow up for the Bill & Hold  
Resolving IDOC issues in SAP  
Preparation of Proforma invoices/ Quotations  
Follow up with factories for credit notes of return shipments  
Compute prices, discounts, fee for service and shipping charges  
Handle and resolve queries raised by customers, sales team or finance team  
Sending monthly Open Orders report to customers  

 

Perform regular update of below files:

  
• WIP File  
• Escalation file  
• TO DO List  
• Customer complaints tracker  
• Factory complaints tracker  
• Tracking sheet/ order log  
• LC tracker  
• Regulatory issues  
• Escalation File  
• Orders Not in SAP  
• Orders Awaiting Pickup  
• FSCA File  
   

 

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

 

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. 

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