Service Team Manager Ireland

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Service Team Manager - Life Science, Ireland      

We are looking for a motivated Service Team Manager for Getinge UKI, responsible for maintaining, repairing, and re-validating equipment within the Life Science market segment of the business. Leading a small-medium sized team of Field Service Engineers to achieve departmental objectives while delivering excellent after-sales customer service through effective communication and engagement.

Day to day responsibilities will include:

• Carrying out service itineraries in accordance with company and service procedures, optimising time and costs to help achieve team profit margin targets.

• Supervising and acting as a point of contact and advisor for the Field Service Engineering team.

• Conducting annual performance reviews for FSEs and assisting in recruitment efforts.

• Collaborating closely with Getinge Service Coordinators and customer contacts to ensure efficient and effective service delivery.

• Ensuring all team members use work reporting systems correctly and manage stock levels effectively.

• Conducting two stock checks annually and maintaining all tools, spares, and equipment in safe working condition.

• Collating and distributing information in the RSM’s absence to maintain smooth operational communication.

• Undertaking audits on FSEs as per company quality procedures.

• Completing and submitting all relevant documentation accurately and on time.

• Deputising for the RSM as required on both commercial and operational matters.

• Reviewing stock turnover, compliance, SLA, and financial turnover with the RSM.

• Highlighting any shortcomings, malpractice, or dishonesty to senior management.

• Representing Getinge Group professionally at all times.

• Participating in the “On Call” rota, which may include evenings, weekends, and bank holidays.~
  

Who you are:

At Getinge, we are looking for dedicated professionals who are technically skilled, safety-conscious, and capable of leading a team to deliver excellent service. You will be proactive, organized, and able to work under pressure while maintaining high-quality standards.

If you are passionate about engineering, leadership, and customer service within the Life Science sector, this is an excellent opportunity to grow with a global leader.

Skills, Knowledge and Experience:

• City and Guild/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable).

• Essential mechanical/electrical engineering experience.

• Experienced in supervising a team of engineers.

• Knowledge of relevant ISO and other industry standards, as well as the Company’s Integrated Management System (desirable).

• Solid understanding of Health and Safety requirements.

• Excellent written and spoken English.

• Eligibility to work in Ireland.

• Valid Irish driver’s licence.

• Ability and willingness to travel within Ireland, with occasional overnight stays.
  
  

Personal Attributes:

• Self-motivated with excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Able to work flexibly, including outside normal hours when necessary.

• Committed to coaching and developing your team.
  

Other: 

• Enhanced Garda clearance will be required and provided by Getinge UKI.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel to visit customers, other offices, and to support the sales process domestically and internationally.

Our Benefits 

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.