Field Service Engineer

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Responsibilities and Essential Duties工作职责和基本职责

A list of the main responsibilities and percentage of time spent in each responsibility or group of responsibilities: 主要职责以及每一职责或一组职责所占时间百分比清单：

Technical Support 技术支持 (80%)

• Conduct installation preparation, installation, equipment debugging and acceptance at the customer's site, understand the structure, function, and working principle of each product

在客户现场进行安装准备、安装和设备调试及验收，了解每个产品的结构，功能和工作原理

• Be responsible for repairing, maintaining, and updating customer equipment

负责客户设备的维修，保养和更新

• Improve customer satisfaction through professional services and participation in service process improvement and service brand building to

通过专业的服务, 参与服务流程改善和服务品牌建设, 提升客户满意度

• Provide customers with product related operation and technical guidance

为客户提供产品相关的操作及技术指导

• Protect company assets and maintain test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order

保护公司资产，维护测试设备，备件库存，以及其他公司设备和用品的良好状态和工作状态

• Complete on-site equipment updates as required by the company

按公司要求完成现场设备相关的更新工作

Performance Improvement and Documentation 绩效提升与文档工作 (20%)

• Be responsible for tracking customer accessory sales and receiving payments

负责跟踪客户的配件销售、收款

• Be responsible for filling out relevant work reports and documents

负责相关工作报告和文档的填写

• Assist relevant colleagues in developing the after-sales market

协助公司相关同事做好售后市场开拓工作

• Document all activities in accordance with service policies and procedures, including customer products complaint, adverse event feedback and tracking

根据售后服务政策和程序记录所有活动，包括客户投诉、不良事件的反馈处理和跟踪等

Minimum Requirements任职条件

• College degree or above in mechanical, electrical automation, or electromechanical integration related majors

机械、电气自动化或机电一体化相关专业大专以上学历

• A minimum of 2 years’ experience in a field service role in medical devices/ pharmaceutical industry, technical repair or related technical field. 至少2年医疗设备/制药行业技术维修或相关技术领域的现场服务经验。

Required Knowledge, Skills and Abilities 所需的知识、技能和能力

• Certain ability in reading and expression in English. Be capable of reviewing and understanding electrical drawings and technical documentation written in English

具有一定的英语阅读和表达能力，能够阅读掌握英文版的电气图纸和技术资料

• Customer oriented, critical thinking and problem solving ability, a high level of self-study and strong team spirit

良好的客户服务意识，较强的批判性思维能力及解决问题的能力，高度自学能力及团队合作精神

• Good verbal and written communication skills

良好的口头和书面沟通能力

• Well-organized, able to carry out tasks with minimum supervision

良好的组织能力，能够在最少的监督下完成任务

• Basic to intermediate Microsoft office skills in Word, Excel and Outlook, etc.

能够使用Word, Excel和Outlook等办公软件

• Proficient in using schematics, systems diagrams and repair/replacement procedures.

熟练使用原理图，系统图和维修/更换程序

• Knowledge of applying special software tools, such as AutoCAD preferred

了解一些特殊的工具软件的应用，例如AutoCAD制图工具等优先

• Holding a genuine interest in people and be able to deal with customers in a friendly manner, often within stressful situations.  Provide an excellent service on behalf of the Company

必须真诚待人，能够经常在压力环境下以友好的方式与客户一起处理问题，代表公司为客户提供优质服务

• Be self-motivated, be able to work flexibly and under pressure in a dynamic and changing environment

必须自我激励，能够在动态、变化和承受压力的环境下，灵活地工作

• Be able to cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times

能够培养发展与客户的良好关系，在任何时间都保持谦恭、专业的沟通技能

• A valid drivers’ license is a plus

有驾驶执照者优先

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.