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Field Service Technician, Mid-West

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Date: Jan 14, 2022

Location: Indianapolis, IN, US St. Louis, MO, US Chicago, IL, US

Company: Getinge


Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. A career at Getinge provides career opportunities that both inspire and challenge. Here, you can make a difference every day.


Field Service Technician – Mid-West US Territory



Applikon Biotechnology is a world leader in developing and supplying advanced bioreactor systems for the production of vaccines, antibodies, tissues, bio-pharmaceuticals, nutraceuticals and biosimilars in the Pharmaceutical industry, as well as enzymes, food, feed, bio-fuel, bio-chemicals and bio-plastics for Industrial Biotechnology. Applikon can guide a customer through the whole upstream process, from initial screening up to full-scale production, using the same platform.


Applikon Biotechnology, Inc., a part of Getinge, is hiring a Field Service Technician - Mid-West US Territory.  Qualified candidates will need to reside within the assigned geographic territory, which includes the states of North Dakota, South Dakota, Nebraska, Kansas, Missouri, Illinois, Indiana, Ohio, Michigan, Minnesota, Iowa, and Wisconsin.  The position reports to the Manager, North America Service and is responsible for installing and servicing the entire Applikon Biotechnology portfolio of products to all potential customers in the territory.


Key Tasks and Responsibilities:


      • To determine the cause and repair of malfunctioning equipment send in for repair, and testing of the repaired, according to manufacturers specifications
      • To carry out service visits
      • To be able to research and develop solution outside of company products, in regards to service work being performed.
      • To take care of service calls with customers, distributors and partners
      • To assist with the training and teaching of customers, distributors and partners in regards to the service work
      • To fill in service reports based on in house repairs, maintenance contracts and service visits
      • To maintain a weekly report based on the work performed, and the diagnosed malfunctions and solutions on the repair on the equipment
      • To maintain a weekly report on work still to be done and ongoing repairs
      • To give assistance to the assembly of customer orders
      • To report back information gathered with contacts from customers, distributors and partners
      • To maintain and protect the distributed Service tools and materials
      • To assist in the planning of service related jobs
      • To take into account order, neatness and safety in the work environment
      • To properly use the norms, regulations and procedures
      • To correctly perform the service work upon consultation with and agreement from the customer
      • To completely and correctly fill in relevant information in the service reports
      • To report quality issues and discrepancies back to the service manager in a written report
      • To correctly use ESD-safe equipment when available



      • To maintain contacts with customers, distributors and partners in regards to the service work being performed, within the regulations and procedures set forth by the service manager
      • To sell certain parts with a known selling price during service work
      • After consultation with the customer, distributor and or partners to swap out a defective piece of equipment within the regulations and procedures set forth by the Service Manager


Reporting: To the Service Manager with the use of

      • Service reports
      • Daily progress reports
      • Periodical work meetings where after a written report is submitted



      • Service Manager
      • Customers
      • Distributors and Partners


Job Qualifications:


      • College degree in Electronics or equivalent
      • Several years of experience in related field
      • Working knowledge of mechanical engineering a plus
      • Precise and independent
      • Good knowledge of the functions of the equipment being sold
      • Flexible
      • Drivers license



Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.


We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.


Nearest Major Market: Indianapolis