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Digital Health Solutions Specialist (Remote)

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Date: Aug 13, 2022

Location: Chicago, IL, US Wayne, NJ, US Indianapolis, IN, US Columbus, OH, US Miami, FL, US

Company: Getinge



At Getinge we have the passion to perform


Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.



Job Overview

The Getinge Online Operations Specialist develops and implements service group plans for the entire product life cycle including the introduction and discontinuance of products. The position supports DHS, IC and ACT.  The position liaises with Business Units (BU) on all technical issues, and is also responsible for the execution of specific product technical expertise in support of the Field Service Personnel, Technical Support representatives and commercialist activities.


Job Responsibilities and Essential Duties

  • Technical lead for all Getinge Online and Data Logging install work and training.
  • Provide telephone technical support, troubleshooting assistance on Getinge Online and Data Logging products for internal customers.
  • Travel nationally to support equipment escalations.  Provide expert technical assistance while expediting equipment resolutions.  Provide consultative support to the field service team onsite if required in the resolution of facility or user issues.
  • Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others.  Participate in training seminars, meetings and on-the-job training programs. Demonstrate an understanding and an ability to apply concepts and knowledge obtained from these training and skill development sources.
  • Collaborate with the DHS Sales Leadership, DHS Operations, Regional Service Manager (RSM) and the Technical Training Department to educate Field Service Representatives on Getinge Online and T-DOC Cycle. Assist in the review of the Service Representatives’ technical and professional skills relating to Getinge Online and other DHS products.
  • Work across functions (DHS, IC Technical Support, Field Service, Sales, Training, Engineering (BCU) and Marketing) to assure effective deployment of new equipment and systems, problem-solving and facilitating the support escalation process.
  • Provide input and technical support for quality and reliability issues to appropriate functions based on information received in writing or via telephone.  Work with Quality, Engineering (BCU) and other company functions in a team effort to address and resolve these types of issues effectively.
  • Provide support for the Training function in developing training sessions for new equipment being released to the field and for New Hire Training.
  • Support DHS Support, Technical Services and Field Service management in the development and maintenance of documentation and pricing PM agreements, PM packages and Modernization packages.  Assist Service Marketing in the development of programs and supportive literature to promote Service products.
  • Utilizing Service and Technical notifications and other forms of communication, convey information effectively throughout the DHS and Service organization.
  • Assure that operational expenses are controlled responsibly and within budgetary guidelines and policies.
  • Assist the DHS Program Manager in formulating strategies, tactics and action plans in support of corporate objectives.  Assume responsibility for special projects and perform other duties as required.


Minimum Requirements

  • 4+ years industry/product experience related to IT Project Management and implementation of hardware and software in healthcare.
  • Demonstrated record of strong verbal and written communication skills.
  • This position is field based.
  • Bachelor’s Degree in Information Technology preferred, or a related field, or an equivalent combination of education and relevant experience.
  • A minimum of 4 years of experience in the medical devices field with an emphasis on technical skills, regulatory compliance and quality assurance.
  • Must be able to obtain a valid passport for the purposes of international travel.
  • Must travel as required to customer sites (up to 25%), must be able to operate an automobile (valid driver’s licensed required.)


Required Knowledge, Skills and Abilities

  • Expert knowledge of DHS and IC Service product portfolio.
  • Able to prioritize tasks in a fast-paced environment and work cross-functionally.
  • Able to mentor, coach and lead team to meet goals, objectives and implement change.
  • Able to create access and improve Standard Operating Procedures (SOP)/Work Instructions.
  • Strong interpersonal and organizational skills.
  • Excellent presentation and written communication skills.
  • Superior quantitative and analytical skills.
  • Intermediate skills in Microsoft Office products such as Outlook, Word, Excel and PowerPoint.



Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.


About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 


If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.

Nearest Major Market: Chicago