Specialist CS

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Your responsibilities

• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating 3rd party purchase requisitions for specific customer orders
• Answering incoming customer calls and emails in a professional and prompt manner. Please note, we are not a call center – our focus is on providing personalized, high-quality responses rather than handling high volumes of automated interactions.
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Our requirements

• Advanced level of English (at least C1) required
• Advanced level of French (at least B2, allowing for fluent communication in this language) required
• Knowledge of SAP will be a strong asset but is not required
• Detail-oriented, accurate, well organized, flexible and open to changes,
• Ability to work in a team
• Strong interpersonal and communication skills.
• Willingness to work in an open and multicultural environment
• Intermediate IT skills (MS Windows, MS Office, general IT understanding)
• Experience in Customer Service especially in the SSC environment will be an asset

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About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.