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Customer Service Representative

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Date: Nov 23, 2022

Location: Merrimack, NH, US

Company: Getinge

 

 

At Getinge we have the passion to perform

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

 

 

Job Overview

The Customer Service Representative I is responsible for the customer service needs of the Getinge business.  This includes processing Orders, Returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers.  The position also determines the status of, sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.

 

Job Responsibilities and Essential Duties

  • Understand customer processes and responds to a wide variety of special customer requests and inquiries of both internal and external customers. 
  • Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
  • Able to make independent decisions and commitments to customers in a timely manner and understands business needs and urgency of order fulfillment and follow-up.
  • Enter and track all customer orders.
  • Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise. 
  • Responsible for supporting the “order to billing” cycle of spare parts/accessories and supply orders.
  • Handle the return of spare parts process includes the following responsibilities such as generating the Return Authorization number.
  • Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
  • Review of all open orders to ensure billing and closure.
  • Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied. 
  • Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
  • Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies. 
  • Work closely with Sales Reps, the Pricing Team and the National Accounts Group to reconcile any pricing discrepancies.
  • Responsible to keep current on changes in policies, procedures, and product offerings
  • Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
  • Perform other related duties as required or assigned.
  • Follow up with all levels of management.
  • Work with the Field Sales team and multiple other internal departments, as well as customers.

 

Minimum Requirements

  • Associates Degree or an equivalent combination of education and relevant work experience.
  • A minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests.

 

Required Knowledge, Skills and Abilities

  • Able to multi-task and handle administrative tasks with high attention to detail.
  • Strong time management skills and ability prioritize and multi-task in a highly demanding environment.
  • Communication and interpersonal skills are essential.
  • Ability to respond to customer needs in a proactive manner.
  • SAP or related system skill preferred.
  • Intermediate skills in Microsoft Word, Excel and Outlook.
  • Able to commit to a changing work schedule or reporting times as assigned by the manager during month and quarter ends. 
  • Available to work on various company holidays and closings when business needs require.

 

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

 

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.