Field Service Engineer - Lombardia/Emilia Romagna - Cat. Protette/Disabili L. 68/99

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

L'annuncio è rivolto alle Categorie Protette/Disabili L. 68/99, perché crediamo nell'opportunità per tutti di contribuire al nostro successo.

Job Purpose

The FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements. Specifically, the equipment to be managed belongs to the Acute Care Therapies (ACT) business: pulmonary ventilation/anesthesia, ECMO and extracorporeal circulation systems, counterpulsators.

Key Duties And Responsibilities

Service Activities: Average time: 85%

• Perform the service activities on customer sites/in-house:

            - In agreement with the customer requirements (on demand, preventive maintenance program).

            - According to the front office service order dispatching and the service manuals/periodic service bulleting.

• Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer.
• Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs.
• Reports to HQ and RaQa of technical non conformities using the specific tools.
• Keeps the valid certification on assigned products.
• Responsible for instruments and tools in order to follow the company calibration plan.
• Eventual after sales support/training to the customer.

Customer Contacts Management: Average time: 15%

• Contact the customers after the dispatching from front office in order to:

            - Pre-clarify the technical issue problem.

            - Define the scheduling for the visit.

Knowledge/Skills/Experience

Key Competences/Skills And Personal Qualities:

• Product technical knowledge.
• Technical problem solving attitude.
• Priority setting capability and organizational skills.
• Customers centricity approach.
• Good interpersonal relationship attitude.
• Communicational skills.
• Team Oriented.

Experiences: Previous experience on technical field activities or in similar roles (at least 3-5years).

IT Skills: Microsoft Office package.

Education: Technical high school diploma or technical degree.

Languages: Fluent Italian and at least basic English.

Target Area

The target regions will be Lombardia and Emilia Romagna (Piacenza, Parma e Reggio Emilia). Furthermore, when necessary other Italian regions.

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted MedTec company.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.