Field Service Engineer - Napoli (m/f/d)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Purpose:

the FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements and the QRC process. The person must be based in Napoli and will mainly manage Campania, Puglia, Molise, Calabria and Basilicata work area.

Key duties and responsibilities:

Service activities: average time: 85%

•          Perform the field service activities on customer sites such as maintenance, installation, FSCA, site inspection in agreement with QRC and customer requirements/SLA.

•          Provide the proper documentation to customer after each activity.

•          Report complains timely and support the follow up process.

•         Be responsible for the spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material based on the assigned product and customer needs.

•          Keeps the valid certification on assigned products.

•          Be responsible for instruments and tools assigned in order to follow the company rules and calibration plan.

•          Create synergies with the sales representative into the field.

•          Eventual after sales support/training to the customer.

Customer contacts management: average time: 15%

•           Contact the customers after the dispatching from front office in order to:

- Pre-clarify the technical issue problem.

- Define the scheduling for the visit.

Knowledge/Skills/Experience:

Key competences/skills and personal qualities:

•           Product technical knowledge.

•           Technical problem-solving attitude.

•           Priority setting capability and organizational skills.

•           Customers centricity approach.

•           Good interpersonal relationship attitude.

•           Communicational skills.

•           Team Oriented.

Experiences: previous experience on technical field activities or in similar roles (at least 5years).

IT Skills: Microsoft Office package.

Education: technical high school diploma or technical degree.

Languages: fluent Italian and at least basic English.

Located: Napoli

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.