Field Service Engineer - Sicilia (Ovest) and Calabria

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Job Purpose

The FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements. Specifically, the equipment to be managed belongs to the:

• Infection Control (IC) business (autoclaves, washers, sealers).
• Surgical Workflow (SW) business (operating tables, surgical lamps).
• Acute Care Therapies (ACT) business: pulmonary ventilation/anesthesia.

Key duties and responsibilities

Service activities (Average time 85%):

• Perform the service activities on customer sites/in-house:

            - In agreement with the customer requirements (on demand, preventive maintenance program).

            - According to the front office service order dispatching and the service manuals/periodic service bulleting.

• Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer.
• Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs.
• Reports to HQ and RaQa of technical non conformities using the specific tools.
• Keeps the valid certification on assigned products.
• Responsible for instruments and tools in order to follow the company calibration plan.
• Eventual after sales support/training to the customer.

Customer contacts management (Average time 15%):

• Contact the customers after the dispatching from front office in order to:

            - Pre-clarify the technical issue problem.

            - Define the scheduling for the visit.

Knowledge/Skills/Experience

Key competences/skills and personal qualities:

• Product technical knowledge.
• Technical problem solving attitude.
• Priority setting capability and organizational skills.
• Customers centricity approach.
• Good interpersonal relationship attitude.
• Communicational skills.
• Team Oriented.

Experiences:

Previous experience on technical field activities or in similar roles (at least 3-5years).

IT Skills:

Microsoft Office package.

Education: Technical high school diploma or technical degree.

Languages:

Fluent Italian and at least basic English.

Target Area:

The target regions will be Sicilia (Ovest) and Calabria. Furthermore, when necessary other Italian regions.

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted Medtech company.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.