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Field Service Engineer - South West Sicily

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Date: 28-Aug-2021

Location: Milan, IT

Company: Getinge

Together we can make a difference


At Getinge, we have a firm belief that every person and community should have access to the best possible care. That is why we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide solutions and products for hospitals and life science institutions within the areas of intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. 


Job Purpose:

the FSE is responsible to perform the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in agreement with the customer requirements.


Key duties and responsibilities:


Service activities: Average time: 85%

  • Perform the service activities on customer sites/in-house:


      • in agreement with the customer requirements (on demand, preventive maintenance program)
      • according to the front office service order dispatching and the service manuals/periodic service bulleting.


  • Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer.
  • Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs.
  • Reports to HQ and RaQa of technical non conformities using the specific tools.
  • Keeps the valid certification on assigned products.
  • Responsible for instruments and tools in order to follow the company calibration plan.
  • Eventual after sales support/training to the customer.


Customer contacts management: Average time: 15%

  • Contact the customers after the dispatching from front office in order to:


    • Pre-clarify the technical issue problem.
    • Define the scheduling for the visit.




Key competences/skills and personal qualities:

  • Product technical knowledge.
  • Technical problem-solving attitude.
  • Priority setting capability and organizational skills.
  • Customers centricity approach.
  • Good interpersonal relationship attitude.
  • Communicational skills.
  • Team Oriented.


Experiences: previous experience on technical field activities or in similar roles (at least 3-5years).

IT Skills: Microsoft Office package.

Education: technical high school diploma or technical degree.

Languages: fluent Italian and at least basic English.




About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.


If you share our passion and believe that saving lives is the greatest job in world, then we look for-ward to receiving your application and resume. Applications will be reviewed continuously, and we therefore recommend sending us your application as soon as possible. 


Apply directly or visit our career portal:  https://Getinge careers. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.