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Customer Service Specialist

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Date: Jul 22, 2022

Location: Milan, IT

Company: Getinge

 

 

At Getinge we have the passion to perform

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

 

Job Purpose:

 

the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery.

 

Key duties and responsibilities:

 

Order Management - Average time: 100%

  

  • Execute the order entry process in SAP ERP and take the ownership of the order fulfillment process with a high degree of complexity
  • Sending of purchase orders to vendors (intercompany or third parties)
  • Delivery time monitoring interacting with vendors (by e mail, calls)
  • Monitoring and managing deliveries to the customer.
  • Sales orders invoices creation and support in solving e-invoicing issues.
  • Support to finance department for solving issues linked to purchase orders and sales orders.
  • Manage any product return process following the reverse process from customer to the warehouse.

 

Knowledge/Skills/Experience:

 

Key competences/skills:

 

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to Work Under Pressure
  • To be innovative and able to quickly develop new solutions to existing problems.

 

 

Experiences: previous background and work experience in similar roles 

IT Skills: SAP, Microsoft Office package (especially excel).

Languages: Italian and Good knowledge of English (written and spoken)

 

Personal qualities:

  • Customer focus approach.
  • Team Oriented.
  • Open minded.
  • Outstanding organizational skills.
  • Kindness in interpersonal relationships.
  • Stress management capability.
  • Adaptability
  • Positive thinking attitude.

 

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.