Senior Manager Technical Services

Manager Technical Services

Conducting technical trainings for assigned product • Providing online & on site support to field service teams for resolving technical issues • Monitoring Installation, maintenance & corrective service cases • Supporting & resolving technical needs of sales department • Fulfilling QRC requirements of assigned product • Spare part inventory & tools management for assigned product • Ensuring uptime for installed base of assigned product • To ensure technical and regulatory issues are attended, resolved and completed within agreedtimelines. • To fulfill technical expectations of whole SSU for assigned product • Ensure Uptime for the installed base of assigned product • Monitor open & closed calls on weekly basis and ensure open calls are closed at the earliest • Support Field staff in installation and ensure proper documentation • Monitor short supplies during installation and coordinate with Logistics for complete supplies.

Coordinate with respective BAs to resolve technical issues if needed • Monitor open FSCA’s and ensure closure within timeframes given by DCUs • Ensure parts related to FSCAs are procured from factories to perform FSCAs • Ensure proper documentation of FSCAs • Coordinate with Head QRC - India to ensure completed FSCAs are properly documented and reports uploaded on QRC portal • Monitor spares inventory on fortnightly basis and ensure inventory is maintained at its minimal level • Monitor slow moving inventory and analyze the cause of slow movements with respect to install base and historical consumption. • Ensure that VAN Stocks are cleared from time to time and inventory is returnedback to mother warehouse after testing. • Coordinate with Local Academy to ensure every engineer is trained and certified to attend installation & breakdown calls. • Ensure that all tools used by Field Engineers are calibrated from time to time. • Coordinate with Zonal service heads to understand the training needs in the region and organize product service trainings. • To ensure all documentation pertaining to installation, open and closed calls, service reports, FSCA reports, training certificates are stored in a proper manner so as to make them available as and when required. • Coordinate with local Head QRC for maintaining compliance to all quality requirements

Manager Technical Services