Customer Service Specialist

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are looking for a Customer Service Specialist to join our team in Prague, Czech Republic.

Job Purpose:

The person in the position is responsible for managing customers' orders (from receiving an order / placing an order to issuing a sales invoice).

Key duties and responsibilities:

Sales process:

• accepting and processing orders from clients based on long-term contracts and current offers;
• registering and processing orders in the SAP system;
• contact with sales representatives;
• contact with customers regarding the status of deliveries;
• control over the delivery (from ordering to issuing a sales invoice);
• issuing sales invoices, correcting invoices, documents necessary for export transactions;
• obtaining and archiving documents confirming sales;
• cooperation with Shared Service Center in Masterdata: customer, goods, prices;
• accepting and processing complaints from customers.

Purchase process:

• registering and processing purchase orders in the SAP system and in a different form;
• contact with factories regarding the status of orders;
• coordination of delivery / dispatch;
• cooperation with Shared Service Center in the field of Masterdata: supplier, goods;
• submitting and processing complaints against the supplier.

 Requirements:

• fluency in spoken and written Czech and English at a minimum B2 level;
• ability to work in a team and strong interpersonal and communication skills, including the ability to communicate well with internal and external customers;
• knowledge of SAP;
• experience in Customer Service;
• attention to detail, reliability, and ability to organize work according to priorities;
• flexibility and openness to changes in a dynamic, multicultural work environment;
• intermediate IT skills (MS Windows, MS Office, general IT understanding);
• diligence and accountability in performing tasks;
• team-oriented approach;
• willingness to learn and develop oneself.

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About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.