Service Backoffice Specialist

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

We are looking for a candidate for a critical role in our Service team. The Service Backoffice Specialist will be reporting to Service Director of our entity and be responsible for Service Backoffice activities. The location of the job is Prague. 

The Service Backoffice Specialist will:

- manage service contracts, track warranty expirations, service contract expirations, communicate with customers regarding contract changes;

- communicate Field Service Corrective Actions (FSCA) information to customers and distributors based on input from service and QRC team;

- monitor the progress of FSCA with distributors (16 countries) requesting evidence of status and completion, including updating the affected installation base on the system (SAP);

- manage further communication of open complaints with DCU handlers requiring further details from the field (for all the countries in the CSEE hub);

- manage of credit notes, enquiries from BA based on data provided by distributors and service team;

- registering and processing service orders in the SAP system;

- contact with customers, service and sales team and distributors;

- control over service (from ordering to issuing a service invoice);

- obtain and archive documents;

- cooperate with SSC in Masterdata: customer, goods, prices;

- accept and process complaints from customers;

- register and process purchase orders for technicians and customers/distributors in the SAP system and in a different form;

- contact with factories regarding the status of Orders;

- coordinate of delivery / dispatch;

- submit and process complaints against the supplier.

The best candidate for this role should have:

• Experience in a similar role – minimum 3 years;
• Minimum Bachelor degree;
• Fluent English and Czech;
• Focus on Details;
• Initiative and quality approach; 
• Strong verbal and written communication skill;
• Team players’ approach;
• Growth mindset.

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.