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System Engineer, I

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Date: Aug 3, 2022

Location: Streetsboro, OH, US

Company: Getinge

 

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. A career at Getinge provides career opportunities that both inspire and challenge. Here, you can make a difference every day.

 

 

Company Profile:

Talis Clinical, LLC (a Getinge AB Company) provides health technology solutions supporting clinicians on their continuous journey to improve patient outcomes. The team at Talis is committed to developing technologies that support enhanced clinical quality, while providing an intuitive, productive user experience. We are a fast-paced organization with a culture oriented toward higher purpose outcomes and principles. This will be the most meaningful work you can do.

 

Status: Full-Time, On-site

 

Responsibilities

  • Provide technical support related to Talis Clinical’s software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs
  • Document software defects and customer problems, using CRM and MS Team Foundation Server, and report defects to software developers
  • Takes Customer calls during the day with support and participates in On-call Schedule.
  • Ensure Talis products meet the established standards of quality including reliability, usability, and performance.
  • Execute Test Cases and log bugs in Microsoft Team Foundation Server.
  • Track and report against established QA metrics.
  • Test system modifications to prepare for implementation.
  • Monitor bug resolution efforts and track successes.
  • Support holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance, and user acceptance testing.
  • Complete training program covering:
    • SystemHealth Policies & Procedures.
    • Customer Support, FAQs, Top issues/How to.
    • Product Training for Clinical and Technical Products.
    • System Topology, Device Connectivity, Integration & Interfaces, Database Tasks
    • Technical Implementation Tasks, and End User Training
    • QA Testing for Clinical and Technical Products.
  • On call coverage as assigned, weekends and overnight.
  • Other duties as assigned

 

Preferred Experience

  • 1-3 years internship, co-op, project, or work experience
  • Strong computer, application, and network troubleshooting skills
  • Strong communication and interpersonal skills; ability to respond effectively to all levels of end users
  • Experience in diagnosing and resolving problems to completion 
  • Experience in a health care environment a plus
  • Knowledge of operating room medical devices, procedures, and workflow a plus

Other Requirements

  • Able to lift up to 25 pounds

 

Required Attributes

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. 
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Speaking — Talking to others to convey information effectively. 
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

 

Education: Bachelor’s Degree in Biomedical Engineering, Computer Engineering, or Computer Science

 

Annual Salary Range/Benefits

  • Please provide salary requirements with resume
  • Major Health-Dental-Vision Insurance, 401K matching, Short Term Disability
  • Great development environment

 

Location: 650 Mondial Parkway, Streetsboro, OH 44241

 

 

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.