Systems Engineer I - Streetsboro, OH on-site

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Responsibilities

• Provide technical support related to Talis Clinical’s software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs
• Document software defects and customer problems, using CRM and MS Team Foundation Server, and report defects to software developers
• Takes Customer calls during the day with support and participates in On-call Schedule.
• Ensure Talis products meet the established standards of quality including reliability, usability, and performance.
• Execute Test Cases and log bugs in Microsoft Team Foundation Server.
• Track and report against established QA metrics.
• Test system modifications to prepare for implementation.
• Monitor bug resolution efforts and track successes.
• Support holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance, and user acceptance testing.
• Complete training program covering:
  • SystemHealth Policies & Procedures.
  • Customer Support, FAQs, Top issues/How to.
  • Product Training for Clinical and Technical Products.
  • System Topology, Device Connectivity, Integration & Interfaces, Database Tasks
  • Technical Implementation Tasks, and End User Training
  • QA Testing for Clinical and Technical Products.
• On call coverage as assigned, weekends and overnight.
• Other duties as assigned

Preferred Experience

• 1-3 years internship, co-op, project, or work experience
• Strong computer, application, and network troubleshooting skills
• Strong communication and interpersonal skills; ability to respond effectively to all levels of end users
• Experience in diagnosing and resolving problems to completion 
• Experience in a health care environment a plus
• Knowledge of operating room medical devices, procedures, and workflow a plus

Other Requirements

• Able to lift up to 25 pounds

Required Attributes

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents. 
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Speaking — Talking to others to convey information effectively. 
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Education: Bachelor’s Degree in Biomedical Engineering, Computer Engineering, or Computer Science

About us 

Talis Clinical, LLC (a Getinge AB Company) provides health technology solutions supporting clinicians on their continuous journey to improve patient outcomes. The team at Talis is committed to developing technologies that support enhanced clinical quality, while providing an intuitive, productive user experience. We are a fast-paced organization with a culture oriented toward higher purpose outcomes and principles. This will be the most meaningful work you can do.

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted MedTec company.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.