Service, Service Operations Senior Manager

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Date: Mar 26, 2023

Location: Tokyo, JP

Company: Getinge



At Getinge we have the passion to perform


Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.


Job Purpose:
To optimize the business and processes of the entire service department and contribute to the overall growth of the service department by analyzing, defining actions, tracking, and reporting to achieve various KPIs and initiatives as well as NS, GP, and OPEX targets.


Promote Globalization, Business Process Harmonization, and Service Governance in Japan to keep pace with global standards.
Manage and analyze the service business and service processes to further improve them, and lead the way toward the realization of One Service.


Key duties and responsibilities:
- Manage P/L of the service business. Forecast, manage, report, and report on monthly, quarterly, and annual sales orders.
- Meetings and negotiations with global teams regarding operations.
- Coordinate and present at Monthly Service Meeting (President, CFO, Logistics, QcRM)
- Coordinate Quarterly Service All Hands
- Collect and report product quality issues and manage the progress of improvement
- Collaborate with Service Director to support proposal activities and develop new acquisition plans for scheduled maintenance acquisition
- Call center management

- Collaborate in Service Business strategy development, proposal and execution
- Planning and implementation of measures to achieve the target
- Planning, verification, and implementation of business expansion and business development with each Service Director for business expansion
- Overall management of Service Operations
- Planning and execution of measures to improve engagement across Service Operations

- Collaborate with Service Directors to manage sales progress, GP amount and GP%, and report analysis results to Service Senior Director on a regular basis


Quality System Duties and Responsibilities:
- Ensure internal compliance
- Support the recording of repair and inspection costs
- Inventory control and optimization of inventory
- Manage sales progress, maintenance acquisition, project management and proposal progress, and develop and implement necessary measures
- Planning and implementation of measures to improve work-life balance


- Strategy planning, analysis, and execution
- Communication and negotiation skills
- Team management experience 
- English (TOEIC score 800 or above)


Personal qualities:
- College/University degree or higher (High school graduate is acceptable depending on experience and skills)
- Ability to communicate smoothly with other departments within the company


Supervision/Management Of Others:
- Selection, provision, evaluation, and delivery of training and other necessary training to Service Operations staff.


About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.