Customer Service Officer

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

We are seeking an organized Customer Service Officer to support our sales teams in delivering exceptional service to customers. This role will be proving services in term of systems, documents, tenders to support sales function in organization.

Please note that this position is offered as a 1-year contract. 

Day to day responsibilities will include: 

• Preparing contract, Power of Authorization & bank guarantee.
• Preparing related documents for tender process and submit documents in the system as well as prepare tender report.
• Coordinate with colleague in the department, other departments including Logistics department for update incoming shipment.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Create request for transportation booking.
• Prepare product installation information to After Sales Service and Installation department.
• Prepare warranty and extended warranty information to After Sales Service and Installation department.
• Other supporting documents as required by sales team.
• Fulfill duties as assigned by Supervisor.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence.  They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!

Your experience includes: 

• Bachelor degree in Business Administration or others related field.
• Minimum 3-5 year experience in a Customer Service or Sales support and Sales administration, preferable in medical products field.
• Experience in SAP/ SD Module.
• Proficient with Microsoft Word, Excel, Outlook.
• Basic knowledge of English.
• Details oriented and sense of urgency .
• Good service mind and cooperation.
• Ability to multi-task, prioritize and manage time effectively.
• Good communication and interpersonal skills.
• Excellent communication in Thai (Reading, Writing and Speaking).

Our Benefits 

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.

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About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.