Customer Service Representative

About us

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Brisbane, we are looking for a Customer Service Officer to join our close-knit Customer Service team on a 12-month fixed-term contract, as a parental leave cover.

About the role

This is a varied, hands-on customer service role supporting both internal and external stakeholders across two product portfolios. You’ll play a key part in ensuring orders are processed accurately and customers receive timely, customer-centric support throughout the order lifecycle.

In this role, you will:

• Manage inbound customer calls, handling enquiries such as order ETAs, missing orders, sales representative queries and general support
• Process customer orders, purchase orders and quotations
• Investigate freight and backorders
• Work across G-Force (CRM) and SAP, where all orders are raised as cases and processed through SAP
• Provide pre and post sales support including order acknowledgements, pricing checks
• Liaise closely with Sales, Marketing, Logistics, Accounts Receivable and Contracts teams

About you

You’re a reliable and adaptable customer service professional who enjoys variety, teamwork and learning new systems. You don’t need industry-specific experience, but you do need strong fundamentals and a willingness to hit the ground running.

You will bring:

• 2–3 years’ experience in a customer service or customer-facing role (manufacturing, distribution, medical or healthcare highly regarded).
• Strong computer skills and confidence working across multiple systems.
• Excellent verbal and written communication skills.
• A positive, team-focused attitude with the ability to work autonomously.
• Strong time management skills and the ability to manage changing priorities.
• A proactive, resilient mindset and a genuine commitment to quality and safety.

What’s in it for you:

• Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
• Ongoing development - Help you be the best you can be by investing in your professional development
• To be part of a fantastic team culture – let’s celebrate your successes!
• To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!
• Career growth – global & local opportunities
• Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.