National Service Manager - Acute Care Therapies & Surgical Workplaces

About us

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in either Sydney, Brisbane or Melbourne, we are looking for a National Service Manager – Acute Care Therapies (ACT) & Surgical Workplaces (SWP) to join our Service team and take full ownership of a profitable, high-margin service business with significant untapped growth potential.

This is a senior, commercially focused leadership role for someone who views the service organisation as their own business, accountable for strategy, operations, revenue growth and P&L performance, while delivering exceptional customer outcomes in a highly regulated healthcare environment.

About the role

In this role you will:

• Own and lead the national ACT & SWP service business, with full accountability for revenue growth, profitability and operational performance.
• Define and execute a clear growth strategy, identifying new service models, service attachment opportunities, and additional revenue streams across the installed base.
• Drive increased service attachment on product sales, working closely with Sales, Business Development and other internal teams.
• Lead, coach and develop a team of Field Service Engineers, fostering a high-trust, high-performance culture with a strong focus on accountability and engagement.
• Deliver operational excellence at scale, ensuring outstanding service delivery, efficient scheduling, inventory optimisation and cost control.
• Build strong, senior-level customer relationships, acting as a trusted partner and escalation point while identifying opportunities to expand service offerings.
• Manage the service P&L, including budgeting, forecasting, expense control and margin improvement initiatives.

About you

You are a commercially minded service leader who combines entrepreneurial drive with operational discipline.

You will bring:

• Proven experience in service or operational leadership, ideally within a technical, healthcare or highly regulated environment.
• A strong track record of driving growth, not just maintaining operations — you can articulate clear strategies and turn them into results.
• Solid P&L ownership experience, with confidence in managing revenue, margins and cost structures.
• Strong business development and sales capability, with a natural ability to convert service growth opportunities.
• Excellent stakeholder management skills, with the ability to collaborate across Sales, Service, Operations and senior leadership.
• A customer-centric mindset, comfortable engaging at senior levels and building long-term partnerships.
• A strong leadership presence with the ability to motivate, influence and develop teams.

If you’re a forward-thinking service leader who wants real ownership, real influence and the opportunity to unlock growth in an already strong business, this role will give you the platform to do it.

What’s in it for you:

• Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
• Ongoing development - Help you be the best you can be by investing in your professional development
• To be part of a fantastic team culture – let’s celebrate your successes!
• To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!
• Career growth – global & local opportunities
• Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.