Technical Service Coordinator

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Technical Services Coordinator - Drive Service Excellence Through Coordination

Join our Digital Health Solutions team, where your coordination skills will play a central role in delivering high-quality software solutions to hospitals. As Technical Services Coordinator, you will ensure smooth implementations, efficient resource planning, and outstanding customer experiences. This is a hands-on role in a small, agile team, where clear communication and structured execution are key to success.

Role Overview

As a Technical Services Coordinator, you will be responsible for ensuring that customers receive the solutions and services they have purchased, with expectations clearly aligned throughout the process. You will coordinate work orders, manage resources across technical service teams across the Nordic countries. Acting as the main link between sales, customers, and the technical services team, you will drive efficient execution and positive customer and employee experiences.

Key Responsibilities

• Coordinate implementation of customer implementation orders, ensuring accurate documentation, scheduling, and training across technical service teams.
• Provide clear updates on project timelines, progress, and deliverables to customers and stakeholders.
• Act as the link between sales, technical services, and customers, securing clear communication and alignment of expectations.
• Plan and align resources to secure the right expertise, while managing team capacity (including vacation coverage) and balancing assignments for efficiency.
• Forecast workload and resource needs, assessing skill gaps, and prepare reports to support planning and decision-making.
• Contribute to the development of processes and tools that enhance planning, reporting, and service efficiency.

Who You Are

You are a structured and detail-oriented professional with a proactive mindset and strong sense of ownership. Service-minded and equipped with excellent communication skills, you thrive in coordinating multiple stakeholders, balancing priorities, and ensuring smooth execution in a dynamic environment.

Key Qualifications

• Experience: 3+ years in coordination, resource planning, or customer support, preferably in an international and technical setting.
• Technical Skills: Proficient in planning tools; ServiceNow experience is a plus.
• Standards: Familiarity with ISO 9001 or ISO 13485 preferred.
• Language: Fluent in English; Danish/Swedish/Norwegian is an advantage.
• Personal Traits: Organized, team-oriented, proactive, with strong communication skills.

Why Join Us?

This role offers a unique opportunity to make a direct impact on both customer satisfaction and team engagement. We offer:

• A coordinating role at the heart of technical services, linking customers, sales, and service delivery.
• A collaborative and agile team environment, where your contributions drive real impact.
• Opportunities for professional growth in an international and forward-thinking organization.
• Flexible work arrangements, with the option to work from Copenhagen, Denmark or Getinge, Sweden.

Ready to Make an Impact?

If you are passionate about service coordination and thrive in a dynamic environment where you connect people, processes, and customers, we would love to hear from you.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.