Field Service Engineer

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Field Service Engineer 

Area to be worked in: United Kingdom 

We are looking for a Field Service Engineer to contribute towards our service team covering our Applikon portfolio of products.

Responsible for maintaining, repairing, and re-validating equipment within the Life Science market segment of the business. You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our equipment in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers’ competency- based banding structure – meaning that the more you learn and develop, the more you will be rewarded.

Day To Day Responsibilities Will Include

• Dealing with customers, demonstrating first class interpersonal skills in a courteous and professional manner at all times
• Carrying out routine testing of equipment to the relevant standards and undertaking mechanical servicing of equipment
• Problem solving, combining initiative with a practical and logical approach to all aspects of the job
• Electrical / mechanical fault finding of equipment
• Promoting the Applikon products, service and image.
• Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
• Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
• Producing quality service documentation for submission to the customer
• Maintaining regular communication with the internal Service Department, Technical Department and Service Managers.
• Following the correct returns and non-conformance report procedures at all times
• Organising and prioritising a continuously changing workload, ensuring that all customers’ calls and enquiries are responded to quickly and effectively
• Producing accurate and timely written/electronic reports, as and when required/requested.
• Providing Validation reports in specified time frames.
• Assisting team members as and when required/requested.
• Providing sales leads to relevant Service/Sales Managers
• Observing and complying with Quality System duties and responsibilities at all times
• Observing and complying with company and on-site Health & Safety requirements at all times

Who You Are

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What You Need

Qualifications:

• Minimum City & Guilds Level 3 or an equivalent qualification in electrical and/or mechanical engineering.
• Experience as Field Service Engineer desirable, ideally within the bioreactor industry.
• Good knowledge of computer hardware and software.
• Good knowledge of Mechanics, Electrics, Electronics and Hydraulics is desirable.

Knowledge/experience

• Previous knowledge and experience of service/testing of bioreactors devices to the appropriate standards (desired).
• Previous experience in a maintenance/service engineer environment preferably within the bioreactor industry.

Personal qualities:

• Self-motivated
• Willingness to travel (within UK, with occasional EU travel for customer related ot training purposes (e.g. Deflt, Holland)
• Good contact skills and representative customer-oriented attitude

What We Offer

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to: 80% to meet the requirements of your role .

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.