Service Team Manager - South East, UK

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Job Title: Service Team Manager 

Location: Field based - South East UK  

We are looking for a driven and passionate Service Team Manager to join us at Getinge UKI, in the supervision of our team of Field Service Engineers across the South East UK within our Acute Care Therapy and Surgical Workplaces portfolios. In this role, you will be the team manager and also support in the repair, maintenance and re-validation of the medical systems equipment, working to Getinge UKI service efficiently and productively to provide an excellent after sales customer experience.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions.  Our Service Team is at the forefront of our business, responsible for routine servicing. testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland. 

Day to day responsibilities will include: 

• Carry out service itinerary in accordance with current Company and Service procedures, whilst seeking to optimise use of time and minimise associated costs to help achieve the teams Profit Margins targets.
• Be conversant with relevant industry standards and the Company’s Integrated Management System.
• Supervise a team of Field Service Engineers across the South East territory and act as a point of contact and source of advice to the rest of the team.
• Complete annual Performance Reviews as required by the Regional Service Manager.
• Work closely with Getinge Service Co-ordinator and Customer contact teams to ensure that all work is undertaken efficiently and meets the customer’s expectations.
• Ensure that all team members are utilising the work reporting systems at all times.
• Ensure that all team members are managing stock levels and take responsibility for 2 stock checks per year.
• Be responsible for the collation and distribution of information, in the RSMs’ absence to ensure that all the relevant information is available at all times.
• To undertake Audits on Field Service Engineers as detailed within the Companies Quality Procedures.
• Complete and submit all relevant documentation accurately within agreed timescales.
• Assist in the recruitment of Field Service Engineers for the South East region.
• Deputise for the RSM as and when required.
• Review and monitor with the RSM stock turnover, compliance, SLA and financial turnover.
• Highlight to senior managers any shortcomings, malpractice or dishonesty contrary to company policies and procedures discovered in the course of carrying out duties.
• Represent Getinge Group in a professional manner at all times

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence.  We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you. 

What you need:

• A recognised qualification in Electrical/Electronic/Mechanical Engineering (such as City & Guilds Levels 1 & 2, NTEC, ONC or an equivalent qualification)
• IT skills including Microsoft Office; experience of using CRM systems such as GForce/SalesForce
• Previous experience in managing a team of Field Service Engineers is highly desired
• A strong work ethic and first-rate organisational skills
• A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary
• Flexibility and the ability to adapt under pressure in a dynamic and changing environment
• Excellent communication skills and a desire to deliver the best possible service to customers

What we offer:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80 % to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.