Field Service Engineer

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Job Overview工作概述
The position of Field Service Engineer provides professional field technical service on Getinge ACT & SWP products in the assigned territory. 
售后服务工程师为指定区域内的Getinge 重症监护室及手术室设备提供专业的现场服务。

Job Responsibilities and Essential Duties工作职责和基本职责
A： Routine servicing of equipment (70%)
-    Provide on-site service of installation, inspection, commissioning, validation, repair and preventative maintenance as well as user training, regarding GETINGE products (Ventilator, Anesthesia, ECOM, Tables, Ceiling Supply Units. etc) to end customer within their territory. 
提供GETINGE产品（呼吸机、麻醉机、人工心肺机、ECOM、IABP等）在最终用户现场的安装、检验、调试、验证、维修、预防性维护以及对最终用户的使用培训等。
-    Identify potential service contract opportunity and facilitate the signing/renewal of service contracts. 
协助确定新的保修合同机会并促成保修合同的签订/续签。
-    Provide service to customer for spare parts ordering and account receivables.
为客户提供备件订购服务，并负责应收账款的收取工作。

B:    Maintain quality documentation records and customer satisfaction enhancement  (25%)
-    Document all activities in accordance with service policies and procedures, including customer products complaint, adverse event feedback and tracking.
根据售后服务政策和程序记录所有活动，包括客户投诉、不良事件的反馈处理和跟踪等。
-    Participate in service process improvement and service brand building to continuously improve customer satisfaction.
参与服务流程改善和服务品牌建设，不断提升客户满意度
-    Protect company assets and maintain test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order. 
保护公司资产，维护测试设备，备件库存，以及其他公司设备和用品的良好状态和工作状态。
-    Maintain positive, professional communication with customers, sales, regional team members, technical Support and project management team. 
与客户、销售、区域团队成员、技术支持及项目管理团队保持积极、专业的沟通。
-    Adhere to all company policies, procedures and comply with all safety, quality and regulatory requirements. 
遵守公司所有的政策流程及严格执行安全、质量和法规要求。

C: Others (5 %)
-    Perform other related duties as assigned or requested. 
安排的其他相关工作。

Minimum Requirements任职条件
-    Associate degree in Mechanical, Electronics, Industrial Automation, Mechatronics, Biomedical Engineering, Information Technology, Instrument and Meter, Detection Technology and application or equivalent.
机械、电子、工业自动化、机电一体化、生物医学工程、计算机科学、仪器仪表、检测技术与
应用等相关专业大专及以上学历。
-    A minimum of 2 years’ experience in a field service role in medical devices/ pharmaceutical industry, technical repair or related technical field. Ventilator, anesthesia and SWP products background is preferable.
至少2年医疗设备/制药行业技术维修或相关技术领域的现场服务经验。有呼吸机、ECMO和IABP等相关产品经验的优先。
-    Certain ability in reading and expression in English. Be capable of reviewing and understanding electrical drawings and technical documentation written in English.
具有一定的英语阅读和表达能力，能够阅读并掌握英文版的电气图纸和技术资料。
-    Customer oriented, critical thinking and problem solving ability, a high level of self-study and strong team spirit 
良好的客户服务意识，较强的批判性思维能力及解决问题的能力，高度自学能力及团队合作精
神。
-    Good verbal and written communication skills. 
良好的口头和书面沟通能力。
-    Well-organized, able to carry out tasks with minimum supervision. 
良好的组织能力，能够在最少的监督下完成任务。
-    Basic to intermediate Microsoft office skills in Word, Excel and Outlook, etc.
能够使用Word, Excel和Outlook等办公软件。
-    Proficient in using schematics, systems diagrams and repair/replacement procedures. 
熟练使用原理图，系统图和维修/更换程序。
-          Knowledge of applying special software tools, such as AutoCAD and OR3D preferred.
了解一些特殊的工具软件的应用，例如AutoCAD和OR3D制图工具等优先。
-         Holding a genuine interest in people and be able to deal with customers in a friendly manner, 
often within stressful situations.  Provide an excellent service on behalf of the Company.
真诚待人，能够经常在压力环境下以友好的方式与客户一起处理问题，代表公司为客户提供优质服务。
-         Be self-motivated, be able to work flexibly and under pressure in a dynamic and changing
environment.
自我激励，能够在动态、变化和承受压力的环境下，灵活地工作。
-         Be able to cultivate a positive rapport with the customer, demonstrating interpersonal
  skills in a courteous and professional manner at all times.
能够培养发展与客户的良好关系，在任何时间都保持谦恭、专业的沟通技能。
-         A valid drivers’ license is a plus. 
有驾驶执照者优先。

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.