Service Operations Specialist

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

About the role

This is a full-time Service Operations Specialist role working for Getinge Group Hong Kong Limited, a leading provider of medical equipment and solutions. 

As the Service Operations Specialist, you will be responsible for providing high-quality administrative support to our service team, ensuring the smooth and efficient delivery of our services to our valued clients.

What you'll be doing

• Delivering professional customer service to maintain strong relationship with customer by supporting daily customer inquiries and service requests via incoming calls and emails;

• To prepare sales / service-related documents includes quotation, service contract and tender document...etc, in high standard of data accuracy;

• Coordinate and liaise closely with service team, to ensure timely information delivery and case follow-up, SAP system input, service job coordination and verification, customer purchase order and payment follow-up;

• Any other administration task as assigned by supervisor, assist the team for ad-hoc projects

What we're looking for

• 2-3 years of experience in a similar client service operations role (in medical device / healthcare market is a plus),

• Strong attention to detail, excellent organizational and prioritization skills

• Strong customer service orientation and a commitment to delivering exceptional service

• Excellent communication and interpersonal skills, with the ability to interact with both internal and external stakeholders

• A proactive and problem-solving mindset, with the ability to work independently and as part of a team

• Proficient in using in Excel (e.g. lookup, pivot table functions), able to communicate in Cantonese and English

• Experience in SAP system is preferred;

What we offer

• Competitive salary and performance-based bonuses

• Comprehensive health and dental insurance coverage, leaves entitlements

• Opportunities for professional development and career advancement

• Fun and supportive team environment

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Interested candidate, please send your resume, with present and expected salary to hr.hk@getinge.com