DHS Implementation Service Specialist - T-DOC

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC.

Job Responsibilities and Essential Duties

• Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but is not limited to:
  • Preparing for and configuration of a system setup.
  • Installation of T-DOC server software
  • Configuration of T-DOC SQL database
  • Working with OR, SPD, IT, and other departments as needed in a professional manner.
• Provide excellent technical support either onsite or via remote services, as needed.
• Ensure adherence to company quality system processes, protocols, and SOPs.
• Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
• Participate in training seminars, meetings, and on-the-job training programs.  Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Enhance company’s image by participating in regional and national trade shows when required.
• Comply with all company policies and perform other related responsibilities and assignments as required.

Minimum Requirements

• B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience.
• 3 years technical IT experience implementing and troubleshooting hardware/software installations. SaaS experience a plus.
• 3 years Microsoft Server management experience.
• Familiarity with MS SQL Server and SQL scripting
• Experience in Sterile Processing Department using instrument tracking software a plus.
• Intermediate knowledge of client-server technologies and computer networking.
• Experience with Electronic Health Records systems (HL7) a plus.

Required Knowledge, Skills and Abilities

• Strong attention to detail and highly organized.
• Strong team player who thrives in a collaborative environment.
• Motivated and able to work without supervision within project scope, budget, and schedule.
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
• Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude.
• Excellent customer training and/or support experience.
• Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures.

Supervision/Management of Others

• N/A

Internal and External Contacts/Relationships

• Management.
• Field sales, Project Managers, and internal departments.
• Hospital and university personnel, and other external customers.
• Getinge external vendors and suppliers.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Must travel on average 50% (but up to 75% as needed) annually by car or aircraft to customer sites throughout the United States and Canada (must have current Passport). Periodic international travel will be required for training purposes.
• Must be able to operate an automobile (valid driver’s licensed required).
• Must occasionally utilize hand tools to install, connect and test modules, connectivity modules and/or test instrumentation to monitor equipment function.
• Must be able to respond to inquiries and communicate with others by computer, via network and via telephone.
• Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence.
• Must be able to lift up to 35 pounds.
• Extensive time on computer.  4+ hours per day.

Monday-Friday, 8:30am-5pm

$30.00-$35.00/hour - depending on location and experience

#LI-YA2 #LI-Remote

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.