Regional Service Manager - Lucknow

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Job Overview

• Handle service-related activities in the region.
• Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.

Job Responsibilities and Essential Duties

• Communicate with Team Members on daily basis regarding their requirements.
• Discussion on Service calls with FSE/SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part Movement
• Coordination with back-office Team for fulfilling FSE / SP's requirement.
• Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis)
• Contract & Payment follow up with FSE, SP & Customers
• To Attend Negotiation Meeting with customer
• Customer visit within region to address customer Queries & Contract /Spare Parts Negotiation
• To Arrange FSE / SP with sales Team for presale discussion /Site Inspection
• To Arrange FSE / SP for Project work as & when required
• To Arrange FSE /SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment.
• FSEs Expense & Attendance Approval
• Forwarding Sales Lead to the sales Team
• Surprise visit on Field to check whether FSEs are using appropriate Safety gears while working on Equipment.
• FSE/SP Review on following Parameter on Monthly basis :
  ❖Contract Penetration
  ❖Outstanding Collection
  ❖PM Completion Status
  ❖FSCA Completion Status
  ❖Recertification Status
  ❖Tools Calibration Status
  ❖Consumable Promotion
  ❖Customer Feedback Collection Status
  ❖Returnable Warehouse Clearance
  ❖Credit Note Status
  ❖Service Call Logging
  ❖Correct Logging of Working / Admin hrs in Oxando
  ❖Availability of safety gears with FSE
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

• Graduate with relevant technical background
• Preferred diploma or Degree in any engineering stream
• Minimum 7 years of work experience on medical equipment
• Knowledge of MS Office

Required Knowledge, Skills, and Abilities

• Customer relationship management
• Interpersonal skills.
• Ready for travel in the region
• Ability to motivate and influence people

#Li-SN2

About us  

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.