Service Documentation Lead

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. 

Are you looking for an inspiring career? You just found it.

Location:  Poland, Hybrid

Owns and coordinates the lifecycle of service checklist documentation, acting as the primary liaison between Field Service, Legal Manufacturers, Quality, and other stakeholders. Ensures documentation updates are captured, coordinated, implemented, and released in compliance with QMS and document control requirements.

Responsible for managing change requests, coordinating documentation activities, maintaining controlled documents within the QMS/DMS, and ensuring approved updates are published and maintained. Provides operational coordination, workload planning, and task assignment for documentation resources. Performs checklist creation and maintenance activities as needed.

Technical content ownership and approval authority remain with Legal Manufacturers or designated content owners.

Key Responsibilities

• Manage change request intake through a shared mailbox.
• Review and structure requests received in various formats.
• Coordinate with stakeholders to clarify requirements and align on documentation updates.
• Translate approved changes into actionable tasks and coordinate implementation.
• Manage document lifecycle activities within the QMS/DMS, including release, publication, archival, and record maintenance.
• Maintain revision control and ensure access to current approved documentation.
• Ensure documentation quality, compliance, and audit readiness.
• Plan, prioritize, and coordinate workload across documentation resources.
• Provide day-to-day coordination and guidance to documentation administrators.
• Coordinate updates with external partners and support digitalization initiatives.
• Support larger documentation updates affecting multiple products or checklists.
• Perform checklist creation and maintenance activities when required.
• Support global CAPAs as CAPA owner, CAPA action owner, or other role as assigned, with responsibility for executing tasks related to service quality / documentation.
• Other responsibilities as assigned.

Qualifications

• 3–5 years of experience in documentation, document control, quality systems, or regulated environments.
• Experience with document management systems and controlled documentation processes.
• Understanding of QMS and document control requirements.
• Experience coordinating activities across multiple stakeholders.
• Medical device industry experience preferred.
• Experience supporting audits, compliance activities, or regulated documentation processes is advantageous.

Tools

• Adobe Acrobat Pro
• Microsoft Office Suite
• Document Management Systems (DMS)
• M-Files (preferred)

Key Competencies

• Strong written and verbal English communication.
• Excellent organizational and coordination skills.
• Attention to detail and commitment to quality.
• Ability to manage multiple priorities and stakeholders.
• Process-oriented mindset with focus on compliance and continuous improvement.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.