Customer Service Officer

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

As part of the Sales team, this role is responsible for end-to-end order processing and logistics coordination for medical devices, including import and export activities. The incumbent ensures timely and accurate order fulfillment while complying with regulatory, quality, and trade requirements.The position plays a critical role in supporting sales operations and ensuring seamless coordination between customers, distributors, factories, and logistics partners.

Job Responsibilities and Essential Duties

1. Processing Order & Customer Service

• Receive, validate, and process customer sales orders in SAP
• Ensure accuracy of order details including pricing, product codes, and delivery requirements
• Provide timely updates on order status to sales teams, distributors, and customers
• Resolve order-related queries, issues, or discrepancies

2. Logistics & Import/Export Coordination

• Arrange shipment of goods (air/sea/land) with freight forwarders and logistics providers
• Prepare and verify shipping documentation (invoice, packing list, export permits, etc.)
• Handle import/export processes, including customs clearance coordination
• Monitor delivery schedules to ensure on-time delivery

3. Procurement & Inventory Support

• Generate and manage purchase orders to factories or local vendors
• Coordinate stock availability and delivery timelines

4. Compliance & Documentation

• Ensure compliance with medical device regulations, quality standards, and company SOPs
• Support documentation for regulatory or audit requirements
• Handle L/C documentation and liaise with banks where applicable

5. Stakeholder Coordination

• Liaise with internal stakeholders: Sales, Finance, Service, Supply Chain
• Coordinate with external parties: distributors, freight forwarders, 3PLs, suppliers
• Ensure smooth communication across cross-functional teams

6. Continuous Improvement

• Identify process improvement opportunities in order processing and logistics workflows
• Support initiatives to enhance service level and customer satisfaction

Minimum Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related discipline
• At least 3–5 years of relevant experience in customer service, order management, and logistics operations, including import/export handling
• Proven hands-on experience with SAP (SD/MM modules preferred) for order processing, logistics coordination, and inventory-related transactions
• Experience in regulated industries (e.g., medical devices, pharmaceuticals, or healthcare) is highly preferred
• Familiarity with Korea import/export regulations, customs procedures, and trade compliance requirements is an advantage
• Proficiency in English (written and spoken); Korean language capability required for local stakeholder coordination

Required Knowledge, Skills and Abilities

• Strong proficiency in SAP systems, with the ability to manage end-to-end order processing, logistics transactions, and reporting
• Solid understanding of import/export processes, shipping documentation (e.g., invoice, packing list, customs declarations, permits), and logistics coordination
• Demonstrated ability to leverage AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Claude) to improve efficiency, streamline workflows, and enhance accuracy in order processing and documentation
• High level of accuracy and attention to detail, particularly in data entry, documentation, and compliance-related tasks
• Effective communication skills with the ability to coordinate across internal teams (Sales, Finance, Supply Chain) and external stakeholders (distributors, forwarders, customers)
• Strong customer service mindset with responsiveness and problem-solving capability
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Ability to work both independently and collaboratively within a team environment
• Resilient and adaptable, especially in managing urgent or time-sensitive logistics matters

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions
• Ensure that all work is conducted in a manner compliant with the Local Safety Regulations and all relevant
• country legislation
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments
• May work extended hours during peak business cycles
• Travel requirements – Not Applicable

About us  

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment.