Service Engineer, LS

With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Cherchez-vous une carrière inspirante? Vous venez de la trouver.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

• Conducting scheduled service and preventive maintenance visits requested by the customers, as described in the supporting service contract documentation and/or maintenance agreements.

• Performing urgent repairs in a fast and efficient manner, including onsite and/or telephone and e-mail support (incl. Teams) to customers and colleagues for Life Science products

• Supporting other Life Sciences Service colleagues on service-related matters and/or our wider Getinge colleagues such as Sales, Coordinators and Contract Sales

• Providing technical and operational support, as needed

• Preparing service reports in connection with repairs, maintenance and service visits.

• Preparing and completing Work Orders and Maintenance Reports in a timely manner, using Getinge service asset management software SalesForce

• Feedback of data and experiences gained from contacts with customers, including escalating any complaints (depending upon product) to the Service Team Manager and/or the Bio-processing Service Team Manager

• Participating in internal or external training courses

• Managing part stock inventory, including ordering of service parts & quarantine/return of any defective parts.

• Managing, monitoring and maintaining the assigned service tools and material, including calibration of test equipment

• Ensuring the correct application of the standards & regulations as per Getinge QMS.

• Ensuring feedback on quality deviations.

• Promoting the Getinge brand, service and image.

• Ensuring proper availability of the assigned service tools and materials

• The correct performance of service activities in general, in accordance with customer service contract SLA’s.

• Correct application of ESD safety provisions

• Maintaining positive relationship & contact with customers for all service-technical matters, including owning customer sites

About us  

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.