Service Director

About this opportunity 
 

Join Getinge as our Service Director in Poland and take full responsibility for our service operations across the country. In this role, you will be supervising and developing our service operations, ensuring high quality of service and compliance with industry regulations. Leading teams of Service, Service BackOffice and Service Sales. Process optimization, department budgeting, and implementation of key performance indicators. Collaborate with other departments to ensure equipment reliability and maintain high customer satisfaction. 
 

At Getinge, we work together every day to make a true impact and to help save lives. Bring your ideas, inspire change, and help us keep improving the way we work. 
 

What you will do 
 

As the Service Director you will lead all aspects of service for the Getinge portfolio in Poland, guiding teams and processes to deliver excellent results. 
 

Your responsibilities will include: 
 

• Leading and developing all reporting teams to deliver reliable, high-quality service. 

• Managing service operations in Poland, ensuring equipment reliability, efficiency, and compliance with medical regulations. 

• Overseeing budgets, setting goals, tracking KPIs, and improving service processes. 

• Collaborating with other departments such as Sales, Logistics, Finance, Customer Service, QRC and other support functions to ensure smooth operations and customer satisfaction. 

• Visiting our end-users to understand their needs, build relationships, and ensure a positive experience with Getinge. 

• Cooperating with distributors in markets outside Poland. 
   

You will bring 
 
To succeed in this role, you will bring a forward-looking skill set that reflects the evolving expectations of our customers and the future of service at Getinge. You are an adaptable, data-driven leader who can inspire teams, elevate customer experience, and drive digital transformation. 
 

Key qualifications and attributes include: 
 

Digital & Data Mastery 
• Experience using IoT data, digital platforms, and predictive analytics to improve service quality and operational efficiency. 
• Ability to translate data insights into actionable decisions that enhance performance and customer value. 
 

Customer Experience Leadership 
• Strong focus on delivering transparent, personalized, and responsive service interactions. 
• Ability to build trusted relationships with hospitals and ensure a consistent, high-quality service journey across all touchpoints. 
 

Commercial & Financial Agility 
• Understanding service contract structures, cost-to-serve, service profitability, and productivity. 
• Ability to work with subscription, outcome-based, or other modern service models and support hospital needs for predictable costs and clear ROI. 
 

Change Leadership & Innovation 
• Proven ability to lead teams through transformation, uncertainty, and new digital ways of working. 
• Demonstrated commitment to continuous improvement, operational excellence, and strategic thinking. 
 

Emotional Intelligence (EQ) 
• Strong interpersonal skills, empathy, and resilience to manage high-pressure situations effectively. 
• Excellent communication skills in Polish and English, enabling clear and trusted interactions with customers and internal teams. 
 

Additional attributes that will support your success: 
• Willingness to travel to customer sites to represent Getinge and maintain strong relationships. 
• High personal accountability, a collaborative approach, and a consistent focus on delivering results. 
 

In this role, you will take full ownership of service operations in Poland—leading teams to deliver strong performance, driving digital-enabled service excellence, and ensuring that hospitals receive reliable, transparent, and outcome-oriented support. Experience in a hospital setting or working closely with healthcare professionals will be highly beneficial, helping you understand end-user workflows and the value our services bring to their daily work. 
 
Why join Getinge  
 

At Getinge, you’ll join a supportive and collaborative work environment where open communication and personal development are valued. Your work will directly contribute to life-saving solutions that improve hospital efficiency and make a real difference worldwide. 
 

You’ll join a stable, experienced global team where you’ll receive full support and training as you grow. We provide a comprehensive benefits package, flexibility to manage your own work, and all the tools you need to succeed, including a company car, laptop, and mobile phone. 
 

Application   
 

Applications will be reviewed on an ongoing basis. We encourage you to submit your application as soon as possible, and no later than 2026-01-31. 
 

We kindly ask you to submit your application to our recruitment system by clicking the “apply now” button. Due to GDPR regulations, we do not accept applications via e-mail. 

If you have any questions regarding the role, please contact Recruiter Frida Svensson at frida.svensson@getinge.com